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Impact of Coronavirus (COVID-19) and Response
A Note to all of our Travel Friends
Right now, we appreciate your support more than ever. Please know we are monitoring this situation 24/7 and evaluating each scheduled tour individually to determine the best course of action. When any decisions are made each traveler is being contacted by email or personally by a member of our staff. As often as possible we are providing dates for future trips to the same destination. In some cases we can rebook you immediately and transfer your funds. In other cases refunds will be forthcoming. Generally, this process starts about 2 1/2 months prior to departure. There is no obligation to rebook, a full refund is available upon request.
Thank you for your patience as we work through the virus situation.
Health and Safety Protocols
View our page about the new Health and Safety Protocols, and learn about our Assumption of Risk and Waiver of Liability Agreement.
Canceled Tours, Refunds/Rescheduling
We will contact you to confirm/cancel departures as the situation warrants. We are making decisions at least 45 days in advance to avoid charges from the airlines and other suppliers.
Regarding refunds: We have processed over 2000 refunds to date. IIf you are due a refund, you can expect to receive it within ten days.
Sports Leisure Vacations is well capitalized and we have a rainy day fund. We will be here when this is over. Promise. Should you wish a refund for any tour you have booked in the future, it is available. Please keep in mind that no insurance underwriter considers fear of travel during Covid-19 to be a covered reason for cancellation. Reservations canceled more than 60 days prior to departure will be charged a $20 administrative fee. Reservations canceled within 60 days of departure are subject to the provisions of Cancellation Protection and/or standard cancellation penalties.
Rescheduling: In many cases tours have been rescheduled in 2021. If that option is available, it will be offered when we contact you regarding cancellation of the tour. You can roll your funds over, or cancel and rebook later (subject to availability).
How to Reach Us
Listen on the radio or online:
The Travel Guys can be heard Sunday at 3pm on KFBK AM 1530 and Newstalk 93.1 FM. Also streaming live from kfbk.com. Each week, Mark and Tom share the Travel News, offer tips to make you a smarter traveler and connect you with the best travel reporters and consumer advocates.